PAIA Manual

Last Updated: May 2026

This manual has been prepared in accordance with the Promotion of Access to Information Act, 2000 (“PAIA”) and the Protection of Personal Information Act, 2013 (“POPIA”).

The purpose of this manual is to:

• describe the categories of records held by The CDE Pharmacy (Pty) Ltd t/a The Centre Pharmacy;
• outline how requests for access to information may be made;
• provide information relating to the processing of personal information;
• assist members of the public in exercising their rights under PAIA and POPIA.

1. Company Information

The CDE Pharmacy (Pty) Ltd
Trading as The Centre Pharmacy

Website:
cdeonline.co.za
medical.cdeonline.co.za

Physical Address:
81 Central Street
Houghton Estate
Johannesburg
South Africa

Email:
info@cdeonline.co.za

2. Purpose of PAIA

PAIA gives effect to the constitutional right of access to information held by:

• public bodies; and
• private bodies where such information is required for the exercise or protection of rights.

This manual assists individuals in understanding:

• what records may be available;
• how requests can be submitted;
• how personal information is processed and protected.

3. Categories of Records Held

The Centre Pharmacy may hold records including, but not limited to:

Corporate and Administrative Records

• company registration records;
• financial and accounting records;
• tax-related records;
• contracts and agreements;
• insurance records;
• licensing and regulatory records.

Customer and Ecommerce Records

• customer account information;
• order and transaction history;
• delivery information;
• website interaction records;
• payment-related information;
• quotation and support requests.

Healthcare and Pharmacy Records

• prescription-related information;
• medical aid information;
• pharmacy dispensing records;
• healthcare-related support communications;
• continuous glucose monitoring support information where applicable.

Human Resources Records

• employee records;
• employment contracts;
• payroll information;
• training records;
• internal operational documents.

Technical and Website Records

• website analytics information;
• security logs;
• cookie-related information;
• website backup and maintenance records.

4. Processing of Personal Information

Personal information may be processed for purposes including:

• ecommerce and order fulfilment;
• prescription processing;
• medical aid administration;
• customer support;
• website functionality and security;
• regulatory compliance;
• direct marketing where permitted.

Personal information is processed in accordance with POPIA and applicable South African legislation.

5. Categories of Data Subjects

The Centre Pharmacy may process personal information relating to:

• customers;
• patients;
• website users;
• suppliers and service providers;
• employees and contractors;
• healthcare professionals where applicable.

6. Sharing of Personal Information

Personal information may be shared where reasonably necessary with:

• payment providers;
• courier and logistics providers;
• medical aid administrators;
• technology and website service providers;
• regulatory authorities where legally required;
• healthcare-related service providers where applicable.

Reasonable measures are taken to ensure that third parties process information responsibly and securely.

7. Requesting Access to Records

Requests for access to records under PAIA should be submitted in writing and should contain:

• the requester’s details;
• the information or records requested;
• the reason access is required where applicable;
• proof of identity where necessary.

Requests may be submitted to:

Email: info@cdeonline.co.za

8. Grounds for Refusal

Access to records may be refused where permitted under PAIA, including where:

• privacy rights of third parties may be affected;
• commercially confidential information is involved;
• legal privilege applies;
• security or operational risks may arise;
• requests are manifestly unreasonable or unlawful.

9. Information Security

Reasonable technical and organisational measures are implemented to protect information against:

• unauthorised access;
• loss or misuse;
• unlawful disclosure;
• destruction or alteration.

While reasonable security measures are implemented, no internet-based system can guarantee absolute security.

10. Availability of this Manual

This PAIA Manual is available:

• on the website where applicable;
• upon reasonable request;
• electronically via email request.

11. Updates to this Manual

This manual may be updated periodically to reflect:

• legislative changes;
• operational changes;
• technology updates;
• privacy and regulatory developments.

Updated versions will be published with the revised effective date.

12. Contact Information

For PAIA or POPIA-related enquiries, please contact:

The CDE Pharmacy (Pty) Ltd t/a The Centre Pharmacy
Email: info@cdeonline.co.za