Freestyle Libre – Should you have a problem with any of the FreeStyle Libre products or need to report a faulty sensor, please contact Abbot Diabetes Care Line on 0800 22 2688
Dexcom – Should you have a problem with the Dexcom Products or need to report a faulty sensor, please contact Ethitec Customer Care Line on 086 133 9266
If you are dissatisfied for any reason with any of our other products, please send an email to firstname.lastname@example.org or visit us at 81 Central Street, Houghton, Johannesburg, during business hours, and one of our support specialists will attend to your email or complaint.
FITKICKS – For health and hygiene reasons these items are non-returnable.
We can not guarantee that you will receive a refund. The decision to refund is solely at the discretion of the pharmacy manager, upon inspection of the retuned product.
If a refund is granted, it may be made as a cash refund, or an in-store credit or a credit to the card used for purchase. This will be at the discretion of the pharmacy manager.
NOTE: Returns will not be accepted if the packaging has been damaged, opened or has been tampered with. For health and hygiene reasons certain items may not be returned.
The CDE Pharmacy (Pty) Ltd, does not make any representation of guarantees or warranties of any products. All guarantees and warranties should be addressed with the manufacturer of the product. The CDE Pharmacy (Pty) Ltd may assist in making such claims when possible. We can not however guarantee such assistance.
The CDE Pharmacy (Pty) Ltd shall in no way become liable for injury, loss or damage to any person or property arising from the use of any products.
No action or claim of any nature shall be made against The CDE Pharmacy (Pty) Ltd arising out of the use or misuse of any products, or any defects or unsuitability of any products supplied by us.
The CDE Pharmacy (Pty) Ltd, operates from 8am to 5pm, Monday through Friday, and all deliveries are only despatched during these times.
Parcels are only delivered between 8am and 5pm Monday through Friday.
Deliveries are processed within 5 – 7 days of placing the order.
No deliveries are done over weekends.
Freestyle Libre – All Freestyle Libre products incur a delivery fee of R120 for orders below R1980, and incur zero shipping fees for orders above R1980.
Note: products purchased in conjunction with FreeStyle Libre products will only qualify for free shipping if the total of the basket exceeds R1980
Dexcom – All Dexcom Products incur a delivery fee of R150 per order.
Note: Dexcom product must be purchased separately, and can not be purchased in conjunction with any other products.
OptiFastTM Products incur a delivery fee of R200 per order.
Note: OptiFastTM Products must be purchased separately, and can not be purchased in conjunction with any other products. OptiFastTM Products require a coupon code, which can be obtained from your nearest VLCD certified Dietician. To find your closest VLCD Certified Dietician, click here.
All other products incur a delivery fee as follows:
- Johannesburg and surrounding areas = R90
- Nationwide = R130
- Orders above R800 will be delivered FREE of shipping costs.
- Baskets which include FreeStyle products will only qualify for free shipping when the basket total exceeds R1980
Note: We reserve the right to limit the quantity of any product sold online. We only deliver within the borders of South Africa. The CDE Pharmacy (Pty) Ltd utilises the services of The Courier Guy to fulfil all online orders.
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